Want to simplify user database management and save time? This article is for you! 👇

1. Overview

This feature is based on a configurable FTP connection from the "Manage Users" page. It allows you to import data via a remote file in a scheduled and automated manner. Administrators can:

• Update data in real-time
• Run simulations before execution
• Monitor and track the connection status

2. Initial Setup

Access the User Management Page

• Log in to the platform as a super administrator.
• Go to the "Manage Users" page.
• Click on the Automation button.

Configure the FTP Connection

• Fill in the essential information using the FTP configuration form, including:
• Host (FTP server address).
• Directory where the file is located on the server.
• File containing the user data.
• Click on Save to validate the configuration.

3. Connection Monitoring and Management

Track Connection Status

• Go to the Status Page to monitor the FTP connection status.
• Check the possible statuses:
• Active: The connection is operational.
• Suspended: The connection is on hold.

Available Actions

• Edit FTP settings (host, port, directory, file...).
• Suspend the connection to pause automatic updates.
• Resume the connection to restart the process.

4. Update and Simulation

Run an Update

• Click on the Update Now button.
• The system applies the changes directly to the user database.
• A detailed report is sent by email

Run a Simulation

• Click on the Run Simulation button.
• This option allows you to test the update without modifying the user database.
• A detailed report is sent by email, showing potential changes.

Action Availability

• Actions can be triggered even if the FTP connection is suspended.

🎉 Congratulations! You now know how to configure and automate your user database updates via FTP.

See you soon on Incenteev 😉

Updated on: 20/07/2026