Question 1

Account deletion

Accepted Answer

Incenteev being a B2B application, the deletion of your account must be requested to your administrator in your company. Incenteev cannot delete your account while your company provides you an active license.

If your license has been disabled by your administrator, deleting the data can be done either by your administrator or by contacting the Incenteev support staff at support@incenteev.com, mentioning the email address of your account.

In case of ending the contract between Incenteev and your company, all associated accounts will be permanently deleted a few weeks after the end of the contract.

Question 2

How do I start a conversation with several people?

Accepted Answer

In the "Chat" feature, all communication groups are pre-configured. They are determined according to the hierarchical organization of your platform.

To start a conversation with one of these groups:

Go to the "Chat" feature via the communication bubble button at the top right of your screen
Click on the green button "New discussion" always on the right of your screen
Select the discussion group of your choice and start chatting with your team

Please note, however, it is not possible to create a tailor-made group if necessary.

See you soon on Incenteev ! 😉

Question 3

How can I share a dashboard indicator with my manager? (Mobile app)

Accepted Answer

Achieved awesome results on an indicator? Having troubles with one of your KPIs and need help from your manager?
In these situations, Incenteev chat is your best friend!

Please follow these few easy steps to discover how you can share an indicator with your manager and discuss it with her/him in the chat available on Incenteev.

Click on "Dashboards" on the left menu to go to your dashboard.
Click on the "Share" button of the indicator you wish to discuss with your manager (see below), and select "Share as a message".
Search your manager's name in the provided list and click on it to share the indicator with her/him.
Your conversation with your manager is now created (see below). You have 20 seconds to cancel sharing the indicator by clicking on the small garbage can icon on the left of it. After 20 seconds, the icon will disappear and the indicator will be successfully sent.
Feel free to attach a few words to your indicator. To do so, all you need to do is type your message in the provided field and click on "Send".
You will receive a notification when your manager replies to your message.
Have a good chat!

See you soon on Incenteev !

Q: How to navigate between coaching sessions of the same template?

<h2 id="stepbystepguide">Step-by-step guide</h2> 1️⃣ Go to the Coaching section from the main menu. 2️⃣ Open the coaching session you want to review. 3️⃣ At the top of the page, find the new “Session History” option 🕓 . 4️⃣ Use the navigation arrows ⬅️➡️ to move between all sessions linked to the same template, without going back to the main list. 5️⃣ The session title now displays the session date instead of the template name, making navigation clearer. 💡 Tip: this feature helps you track the progress of your coachings in one click — perfect for managers and coaches working with multiple team members using the same template! <h1 id="seeyousoononincenteev">😀 See you soon on Incenteev 😀</h1>

😀

Question 4

How to share indicators in a newsfeed

Accepted Answer

To coach your teams, it's important to review their performance and share with them your recommendations. Good news, we launched very practical feature: The sharing of indicators. This feature consists of sharing one or more indicators displayed on the dashboard.

To share your indicators, you need to:

Go to the dashboard where the indicator is displayed.
Select the button "share" located in the top right corner.
Click on the button "Select an indicator", the select the indicator you'd like to share.

Then, you have to:

A sharing window will then appear allowing you to customize an accompanying message and choose the group in which you want the ranking to appear. You can mention someone in your post to have more impact!
Once you have customized your message, click on "Share" and the ranking will be visible to the members concerned!

Did you know ?
You can also share a ranking in a newsfeed !

😀See you soon on Incenteev 😀

Question 5

How to navigate between coaching sessions of the same template?

Accepted Answer

Step-by-step guide

1️⃣ Go to the Coaching section from the main menu.

2️⃣ Open the coaching session you want to review.

3️⃣ At the top of the page, find the new “Session History” option 🕓 .

4️⃣ Use the navigation arrows ⬅️➡️ to move between all sessions linked to the same template, without going back to the main list.

5️⃣ The session title now displays the session date instead of the template name, making navigation clearer.

💡 Tip: this feature helps you track the progress of your coachings in one click — perfect for managers and coaches working with multiple team members using the same template!

😀 See you soon on Incenteev 😀

Question 6

How to automatically update the user base via FTP?

Accepted Answer

Want to simplify user database management and save time? This article is for you! 👇

1. Overview

This feature is based on a configurable FTP connection from the "Manage Users" page. It allows you to import data via a remote file in a scheduled and automated manner. Administrators can:

Update data in real-time
Run simulations before execution
Monitor and track the connection status

2. Initial Setup

Access the User Management Page

Log in to the platform as a super administrator.
Go to the "Manage Users" page.
Click on the Automation button.

Configure the FTP Connection

Fill in the essential information using the FTP configuration form, including:
Host (FTP server address).
Directory where the file is located on the server.
File containing the user data.
Click on Save to validate the configuration.

Frequently Read Articles

Browse All Categories